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Terms and Conditions

Last updated: July 2025 · AutoSherpa Ltd, Office 19956, 182-184 High Street North, East Ham, London, E6 2JA

Please read all these Terms and Conditions. As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these Terms and Conditions to make sure that they contain all that you want and nothing that you are not happy with.

Application

  1. These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer or you). We are AutoSherpa Ltd, a company registered in England and Wales under number 17346165, whose registered office is at Office 19956, 182-184 High Street North, East Ham, London, E6 2JA with email address hello@autosherpa.co.uk (the Supplier or us or we).
  2. These are the terms on which we sell all Services to you. Before placing an order on the Website, you will be asked to agree to these Terms and Conditions by clicking on the button marked 'I Accept'. If you do not click on the button, you will not be able to complete your Order. You can only purchase the Services from the Website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

  1. Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession.
  2. Contract means the legally-binding agreement between you and us for the supply of the Services.
  3. Delivery Location means the Supplier's premises or other location where the Services are to be supplied, as set out in the Order.
  4. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored.
  5. Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order.
  6. Order means the Customer's order for the Services from the Supplier as submitted following the step by step process set out on the Website.
  7. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website.
  8. Services means the services advertised on the Website, including any Goods, of the number and description set out in the Order.
  9. Website means our website https://www.autosherpa.co.uk on which the Services are advertised.

Services

  1. The description of the Services is as set out in the Website. Any description is for illustrative purposes only.
  2. In the case of Services made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
  3. All Services which appear on the Website are subject to availability.
  4. We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

AI-Generated Content Disclaimer

AutoSherpa's vehicle reports are generated using artificial intelligence based on publicly available MOT history data. Reports are provided for informational purposes only and do not constitute professional mechanical, financial, or legal advice. AutoSherpa makes no warranty as to the accuracy, completeness, or fitness for purpose of any report. Users should always arrange an independent professional inspection before purchasing any vehicle. AutoSherpa accepts no liability for decisions made based on report content.

Customer Responsibilities

  1. You must co-operate with us in all matters relating to the Services and provide us with all information required to perform the Services.
  2. Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or, if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.

Personal Information

  1. We retain and use all information strictly under the Privacy Policy.
  2. We may contact you by using e-mail or other electronic communication methods and you expressly agree to this.

Basis of Sale

  1. The description of the Services on our website does not constitute a contractual offer to sell the Services. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
  2. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
  3. A Contract will be formed for the Services ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors.
  4. Any quotation or estimate of Fees is valid for a maximum period of 30 days from its date, unless we expressly withdraw it at an earlier time.
  5. No variation of the Contract can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
  6. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us so that we can provide you with a different contract.

Fees and Payment

  1. The fees (Fees) for the Services is that set out on the Website at the date we accept the Order or such other price as we may agree in writing.
  2. Fees and charges include VAT at the rate applicable at the time of the Order.
  3. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Services.

Delivery

  1. We will deliver the Services to you within a reasonable time after payment is confirmed.
  2. In any case, regardless of events beyond our control, if we do not deliver the Services on time, you can require us to reduce the Fees by an appropriate amount including the right to receive a refund for anything already paid.

Withdrawal and Cancellation

  1. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
  2. This is a distance contract which has the cancellation rights set out below. These Cancellation Rights do not apply to services that have already been fully performed with your express consent.

Right to Cancel

  1. Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.
  2. The cancellation period will expire after 14 days from the day the Contract was entered into.
  3. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement by email to hello@autosherpa.co.uk.
  4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation

  1. If you cancel this Contract, we will reimburse to you all payments received from you.
  2. Where a service is supplied before the end of the cancellation period in response to your express request to do so, you must pay an amount for the supply of the service for the period for which it is supplied.

Privacy

  1. Your privacy is critical to us. We respect your privacy and comply with the UK General Data Protection Regulation with regard to your personal information.
  2. These Terms and Conditions should be read alongside, and are in addition to our Privacy Policy.
  3. We are a Data Controller of the Personal Data we Process in providing the Services to you.
  4. We will comply with our obligations imposed by Data Protection Laws including identifying purposes for which information is collected, only processing for those purposes, respecting your rights, and implementing technical and organisational security measures.
  5. For any enquiries or complaints regarding data privacy, you can email: hello@autosherpa.co.uk.

Excluding Liability

  1. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, we are not liable for loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or loss to your business, trade, craft or profession.

Governing Law, Jurisdiction and Complaints

  1. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
  2. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
  3. We try to avoid any dispute. Any complaints can be sent to hello@autosherpa.co.uk.

Attribution

  1. These Terms and Conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en).

Model Cancellation Form

To: AutoSherpa Ltd, Office 19956, 182-184 High Street North, East Ham, London, E6 2JA
Email: hello@autosherpa.co.uk

I/We hereby give notice that I/We cancel my/our contract for the supply of the following service:

Ordered on: ______________________

Name of consumer(s): ______________________

Address of consumer(s): ______________________

Signature (only if notified on paper): ______________________

Date: ______________________

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